FAQ

Printing techniques.

We utilise state-of-the-art digital printing technology to guarantee the finished image exhibits the most vibrant range of colours and tones. Our photographic paper of choice is Hahnemule photo cotton rag, the same photo paper used exclusively by major professional photo labs worldwide, assuring exceptional quality and archival longevity.

Custom sizes.

Please email us if you are after a custom size.

Pricing.

All prices quoted on our website are in Australian Dollars and do not include GST. International customers are not subject to Australian goods and services tax (GST). 

GST for Australian customers will not be visible in the shopping cart but will be added on checkout.

What forms of payment do you accept?           

We accept the following credit cards… MasterCard, VISA, American Express. You can also express checkout with PayPal.

When will I be charged?           

Your credit card will be billed at the time you submit your order. Rest assured: all credit card transactions on this site are safe and secure. 

Why do you need both my shipping and billing address?

For security purposes, we request your billing address as another step in verifying your order. Sometimes addresses are different, and this helps prevent any possible credit card fraud.

Do you ship overseas?

Yes, we ship all over the world. If your destination is not listed, please email us for a quote.

When ordering goods for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. You should contact your local customs office for further information.

What if I have a PO BOX or military address for my ship-to destination outside Australia?

Our international shipping courier requires a physical address. We can ship to a family member or friend’s address.

How much is shipping?

Shipping within Australia is free. 

New Zealand is AU$60.00.

International is a flat rate of AU$125.00.

The shipping cost will be added to the final cost when you checkout.

Delivery and shipping.

All prints are individually printed to order and will be shipped within 7-10 days from receipt of your order.

Australian shipping is via Australia Post express post or registered post if you fall outside boundaries of express post. You will be supplied with a tracking number once your print has been shipped. Delivery within Australia is approximately 14 days from placement of your order.

International shipping is handled by a dedicated freight and logistics service. We use a dedicated freight service to guarantee delivery times, to ensure your goods arrive safely and can be tracked door to door. International delivery is approximately 21 days from placement of your order.

Please note that these shipping times are estimates, and we cannot guarantee timely delivery due to inclement weather, customs, and other factors out of our control.

What if I am not home when my package arrives?

Our shipping company will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

Can I track my order?           

Once your order has been dispatched we'll email through a tracking number and relevant details for tracking.

If you haven’t received your order yet, What can you do?

If you are in Australia and it’s been over 14 business days since you placed your order, or if you are overseas and it’s been over 21 business days since you placed your order, please let us know by email us with your name and order number. Thanks for your patience!

Can I rush my order?

Please email us before placing your order.

Packaging.

Every print is professionally packed for shipping. The attention to detail when packing is to withstand the rigors of being shipped anywhere in the work by land or air. Without hesitation your shipment is fully insured from our door to yours.

Damaged Goods.

In the unlikely event that damage should occur in transit please email us immediately for a hassle-free replacement. 

Please include the following details that apply to your case in your email: 
1. A photo of the damage to your artwork and a photo of the shipping box it arrived in. This is for us to evaluate the damage and approve your request.
2. Your order number with a brief description of the damage. 

Our goal is to resolve any problem quickly and to your complete satisfaction. Goods damaged in transit will be replaced at no extra cost.

Refund Policy.

We do not refund or exchange items because of a change of mind. 
If you have a concern regarding your order please contact us immediately via email.

Computer screen vs final print.

Every effort has been made on this site to accurately represent the vibrant colours of the finished image. Due to differences in computer screens, variations can occur when viewing this site across different computers or platforms. 



The colour and sharpness of a finished limited edition print are far superior to what can be presented on a small screen at low definition. 

How do we handle our images?

All prints come with handling instructions and our preferred guidelines for framing to ensure the highest archival standard is attained.  Limited edition prints come with a Certificate Of Authenticity.

Can I make changes to my order?           

If you need to change your order, please email us immediately and have your order number ready. We will do our best to accommodate your requests.

Unfortunately, we are unable to process changes for items that have already started production.

If you need to add items to your order, you will need to place a new order. We apologise for any inconvenience.

Our Guarantee.           

We inspect our artwork at every step of the finishing process, and then carefully pack each item to make sure it reaches you in the finest condition. If you are unsatisfied for any reason, please do not hesitate to contact us.

Terms.

Our Terms and Conditions can be found here.