FAQ

Frequently Asked Questions.

If you cannot find your answer below and have a specific question, please get in touch via email.

Do you ship worldwide?

Yes, we ship worldwide from our studio in Sydney, Australia Domestic shipping is sent with Australia Post Express Post.
International shipping is through DHL.
All shipments are insured, registered and tracked.
When ordering goods for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If concerned please contact your local customs office for further information.

How much is shipping for prints?

Shipping is included with all prints.

I’ve ordered a print, when will my order be sent?

All photographic prints are custom printed just for you.
Prints are sent within 5 business days of receiving payment.

How are the prints packaged?

Unframed prints are handled with white gloves and are professionally packed into a reinforced cardboard tube to withstand the rigours of being shipped anywhere in the world.

Delivery Estimates

Shipping within Australia takes 2 – 5 business days.
Shipping to Australian Rural areas is 6 – 12 business days
International shipping 5 – 7 business days.
International Delivery to Remote Areas: 14 – 21 business days
All shipments are insured and tracked door to door.
Please note that these shipping times are estimates, and we cannot guarantee delayed delivery due to inclement weather, customs or other factors out of our control.

How will I track my item?

Once your print has been shipped you will receive tracking details either by email or a SMS.

What if I have a PO BOX or military address for my ship-to destination outside Australia?

Our international shipping courier requires a physical address. We can ship to a family member or friend’s address.

Can I do a rush order?

Please email us before placing your order.
In some cases we can do a rush order – please email us with your request and we’ll respond as quickly as possible.

Do you accept returns?

Please see our returns policy for more information.

Printing techniques.

All photographs are printed on Hahnemühle 325 gsm Fine Art Baryta using archival pigments. Guaranteeing outstanding print results with perfect reproduction of colour and detail, deep blacks and striking contrasts. The acid free Fine Art paper meets museum standards assuring exceptional quality and archival longevity
Each print is hand signed in the bottom left corner.

Custom sizes.

Please email us if you are after a custom size.

I’ve seen a photograph of yours on Instagram, am I able to purchase it as a print?

Yes. If you’ve seen an image of mine on my Instagram or my website please email us to discuss a custom print.

Pricing.

GST for Australian customers will not be visible in the shopping cart but will be added on checkout. 

Due to the changes with Brexit VAT will be collected at the checkout for UK residents.

What forms of payment do you accept?           

We accept the following credit cards… MasterCard, VISA, American Express. You can also express checkout with PayPal, Shop Pay or Apple Pay.

When will I be charged?           

You will be billed at the time you submit your order.

Why do you need both my shipping and billing address?

For security purposes, we request your billing address as another step in verifying your order. Sometimes addresses are different, and this helps prevent any possible credit card fraud.

What if I am not home when my package arrives?

Our shipping company will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement. 

If you haven’t received your order. What can you do?

If you are in Australia and it’s been over 14 business days since you placed your order, or if you are overseas and it’s been over 21 business days since you placed your order, please let us know by email us with your name and order number.

What if my print has been damaged in transit?

In the unlikely event that your print has been damage in transit please email us
within 10 days of receiving the goods for a hassle free replacement. You must keep all the original packaging and the print as we will require photos of the print and packaging to process your claim.
Our goal is to resolve any problem quickly and to your complete satisfaction. Goods damaged in transit will be replaced at no extra cost.

Our Guarantee.           

We inspect our artwork at every step of the finishing process, and then carefully pack each print to make sure it reaches you in the finest condition.

Copyright

All images are copyrighted to Simon Davidson. Images cannot be used or reproduced without prior permission in writing. If you wish to make an enquiry to use images please email us.

Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. You will not receive marketing emails from us just because you have placed an order in the past.

Terms.

Our Terms and Conditions can be found  here.

Need more information?

If you can’t find what you need? Please email us.