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  • Shipping and Delivery

    Do you ship worldwide?

    Yes, we ship worldwide from our studio in Sydney, Australia
    Domestic shipping is sent with Australia Post Express Post.
    International shipping is through DHL.
    All shipments are insured, registered and tracked.
    When ordering goods for delivery overseas, you may be subject to import duties and taxes that are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If concerned please contact your local customs office for further information.

    How much is shipping for prints?

    Shipping throughout Australia is free.
    Shipping to New Zealand is $75.00
    Shipping outside Australia is $100.00

    I’ve ordered a print, when will my order be sent?

    All photographic prints are custom printed just for you.
    Prints are sent within 5 business days of receiving payment.

    How are the prints packaged?

    Unframed prints are handled with white gloves and are professionally packed into a reinforced cardboard tube to withstand the rigours of being shipped anywhere in the world.

    Delivery Estimates

    Shipping within Australia takes 2 – 5 Business days.
    Shipping to Australian Rural areas is 6 – 12 Business Days
    International shipping 5 – 7 days.
    International Delivery to Remote Areas: 14 – 21 Business Days
    All shipments are insured and tracked door to door.
    Please note that these shipping times are estimates, and we cannot guarantee delayed delivery due to inclement weather, customs or other factors out of our control.

    How will I track my item?

    Once your print has been shipped you will receive tracking details either by email or a SMS.

    What if I have a PO BOX or military address for my ship-to destination outside Australia?

    Our international shipping courier requires a physical address. We can ship to a family member or friend’s address.

    Can I do a rush order?

    Please email us before placing your order.
    In some cases we can do a rush order – please email us with your request and we’ll respond as quickly as possible.

    Do you accept returns?

    Please see our returns policy for more information.

    What if I am not home when my package arrives?

    Our shipping company will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

    If you haven’t received your order. What can you do?

    If you are in Australia and it’s been over 14 business days since you placed your order, or if you are overseas and it’s been over 21 business days since you placed your order, please let us know by email with your name and order number.

    Damaged Goods.

    In the unlikely event that your print has been damage in transit please email us
    within 10 days of receiving the goods for a hassle free replacement.
    You must keep all the original packaging and the print as we will require photos of the print and packaging to process your claim.
    Our goal is to resolve any problem quickly and to your complete satisfaction. Goods damaged in transit will be replaced at no extra cost.